Technical Assistance

For successful completion of the MSU Online Education program, you will need Internet access via DSL or equivalent broadband connectivity. Traditional dial-up Internet services do not provide adequate support to the many technologies used within the program.

The following software and procedures are necessary for the courses to run smoothly. Please complete the following:

  1. Download and install Google Chrome Browser.
  2. Download the latest version of Acrobat Reader.
  3. Download VLC Media Player.
  4. Some instructors may require the purchase of additional specific technologies. Be sure to check the course syllabus.

Email Issues

If you are having issues and need assistance reaching your new Outlook email, please refer to this guide. If you need further assistance, please fill out the form below and please be sure to include a personal email for our ability to contact you.

NetPassword Reset Guide

Use this guide for assistance.

DUO (Two-Factor Authentication)

In an ever-vigilant effort to protect you from security threats, MSU has implemented a two-factor authentication process. The first factor required to login is something you know, i.e. your NetID/NetPassword.  The second factor is something you have, typically your smartphone or tablet.  So even if a hacker is able to steal your password, he should not be able to access your account because he doesn’t have your personal device.

Get DUO set up now.


Canvas is MSU's online learning management system (LMS) for teaching and learning.

These resources will help you get started:



Other Issues

We don’t want you to be frustrated with tech issues, so we’ve made getting help as accessible as possible. You may contact us in any of these ways:

Please provide your first name.
Please provide your last name.
Please provide your NetID.
Please provide your phone number.
Please select your operating system.
Please select the type of problem you are having.
Please provide a description of your problem.